We offer full support for our products, which may involve development of scripts or frameworks tailored to particular working practices, assistance with the integration of new libraries or compilation suites, assistance with code debugging and visualization support. For any Enhancement or New Development Request an enhancement analysis report or an impact analysis report is prepared and sent to the customer for confirmation.

All our products are supported free of charge for 30-90 days depending upon the product license. After the initial free support we offer different levels of support based upon the Service Level Agreement chosen by the Customer.

• Email only, guaranteed response time & N Hours of development support.
• Dedicated Account Manager, enhanced support, guaranteed response time & N hours of development support.
• Dedicated Account Manager, complete account management services, customized builds, guaranteed response time and N hours of development support.
• The most complete level of support, Account Manager, access to all support & account management services, quickest guaranteed response time and N hours of development support.

Support requests are categorised as:

• Business Critical
• Fatal
• Imparied
• Non-Business Critical
• Fatal
• Imparied
• Service Request