BillNet is a pre-integrated convergent billing system which offers a unified view of customer, its all services with
single point customer care. BillNet enables multi-service packaging and pricing and customers can add new service bundles,
offer attractive tariffs and increase customer retention with flexible rating engine. BillNet is a ready to use system for
ISP's and Telecom companies selling broadband ensuring reduced costs and maximised revenues.
Flexible Setup:
BillNet offers a flexible setup module to the customers for setting up BillNet as per their business needs and model. The setup parameters establish the rules and behavior of BillNet. The users to the BillNet can be defined and access rights can be assigned to them. The codes (Credit/Debit Types, Ledger Accounts, Payment/Receipt types, product - groups /categories / families etc) can be created and names can be assigned to them. The credit limits, billing cycles, dunning rules, tariff parameters. Etc can be setup.
Product:
Each item in the BillNet is associated with a category namely CPE, Service, ADSL, Line or Call. Suppliers and Ledger accounts can be linked to a product and product behavior (Recurring, Pro-ratio, etc), standard cost & price can be defined.
Package:
Packages offer an open and flexible platform for bundling the products into a package which are published for sale. Packages can have their own statuses like "Released" / "Suspended" / "Cancelled", validity period, terms and conditions. Packages can further be configured by configuring its each product using parameters like show on bill, show on portal, compulsory, additional, upgrade, etc.
Customer/ISP:
Customers can have their profile, where they can define their Billing and Support contacts (used by the channels for interaction with people outside BillNet), Direct Debit rules and structures, bridge to accounting systems, billing days and cycles, dunning days and stages, Credit/debit limits for users, billing messages, etc.
Tariffs:
BillNet offers a facility to store a number of concurrent tariffs based upon their availability periods. Tariffs can be "Obsolete", "Historical", "Current" or "Pending" and can be grouped like "Directory Enquiry", "Local", "National", "WiFi Services", "Paging Services", "Mobile", "International", etc. Each tariff in the BillNet has its own business rules like, "Initial Price", "For First N Minutes", "Minimum Cost", "Voice/Data", "Morning/Evening/Weekend", "Rounding - Whole Minute, Whole Second & 10th of a penny", etc. Any tariff created or modified in the BillNet has to go through three authorisations levels "Draft", "Pending" and "Issued" before it becomes "Current". A single person (user) can not move the tariff to two consecutive authorisation levels. Before finalizing a tariff, a Call Data Record can be passed through the BillNet Tariff Test Pad to check the calculated cost. Tariffs can also be marked as "OFFCOM" and/or "Miscellaneous" and they are treated differently.
Subscription:
Resorsys offers "ROEP" a broadband 0rder Entry Portal for Internet Service Providers offering Broadband services over wired & wireless media. This product can be used for selling the packages created in BillNet and capturing the Broadband orders. BillNet can also be configured to access/download the Orders from 3rd party databases using their web service or any other type of interfaces. Alternatively there is a facility in Billnet to enter the orders manually based upon a manual feed from external systems.
In case BillNet is configured to download the orders from a 3rd party system, the orders are updated as and they pass through different stages of provisioning or are cancelled.
Re-rating:
Call Data Records (CDR) received from servers can be imported into the BillNet. Each CDR is validated against the tariff defined in the BillNet and passed through rating engine and call cost is calculated. OFCOM and Miscellaneous calls are handled differently. Any call which BillNet can not identify/validate is put into the error bucket and these calls can be corrected and re-rated and a call which has not been billed can be re-rated.
Credit/Debit Note:
Credit Notes (Courtesy Credit / To Correct Overcharge) and Debit Notes (Additional Service / To Correct Undercharge / Additional CPE / Administration Charges) can be created for an end user. These Credit/Debit notes are linked to the order item of an end user and are picked in the next Bill-Run.
Banking:
Receipts and Refund batches can me made for end users using different standard payment methods (Cheque, Credit Card, Debit Card and Direct Debit). In case of Credit/ Debit Card transaction, the on-line payment gateways are used for verification and settlement. The Direct Debit batches are sent to BACS for collection. These batches can be reconciled against the Bank statements and are picked in the next Bill Run.
Bill-Run:
BillNet offers a facility to schedule, the bill runs which can run automatically based upon the set date & time and all the current/cancelled orders are picked automatically and billed. Before doing a final bill run, BillNet offers a facility of provisional/dry Bill-Run so that the values can be randomly checked. Dry Bill-Run can be performed as many as many times required till the final Bill-Run is performed. In case of multiple billing cycles, more than one Bill-Run can be performed for a month. Ledgers are updated after each Bill-Run.
BACS:
Any direct debit instruction, set-up or changed, in the BillNet is sent to BACS, which includes First Request, Cancellation Request and any Change in Sort Code/Account Number/Account Holders Name. All the payments / refunds using direct debit are sent to BACS. Any failed payment batches received back from BACS can be imported back into BillNet and new batches (based upon return code) are generated automatically for representation. In case represented batches are also returned back by BACS as failures the end users are moved into Dunnings process.
Dunnings:
The Dunnings rules, days and stages can be defined in the BillNet. Currently BillNet supports six dunning stages. On importing a failed batch from BACS the end user is automatically sent a mail for representation of the payment. In case the represented batch also fails the end user is set to dunning stage 1. Then depending upon the dunning rules and days the specified action (mail, letter, change in the status) is carried out automatically provided no payment or an instruction has been received from the end user.
Reports/Views:
BillNet offers a wide range of reports/views. Few of the views/reports are:
Customer Invoices
Customer Account Summary
General Ledger - Detailed View
General Ledger - Summary View
Orders and Packages
Sales Ledger
Revenue Analysis
Sales Analysis
Aged Debt
End User Bills
End User consolidated View
End User Provisioning/Billing/Contact Addresses
End USer Subscription and status
End User Accounts
End User Debit/Credit Notes
End User Payment/Refunds
End User Bills
End User CDR's